The Management of Ibadan Electricity Distribution Company (IBEDC) has expressed warm felicitation to all its valued customers and the entire Muslim Ummah as they celebrate Eid-el Ahda.
In a goodwill message signed by the Managing Director/Chief Executive Officer, Engr. Francis Agoha, the company reflected on the significance of Eid-ul Ahda, describing it as a festival that represents the virtues of love, obedience, benevolence, and sacrifice exemplified by Prophet Ibrahim.
Engr. Agoha offered prayers for peace, unity, and abundant blessings across various communities during the festive season.
He also used the occasion to remind customers of the importance of safety in the use of electricity, especially during celebrations when demand typically increases.
“Let us be mindful of our electrical safety. Avoid illegal connections, overloading sockets, or tampering with electrical installations, as these can result in tragic accidents,” he warned.
“It is both illegal and dangerous to trade, live, or work near electricity installations. Also, do not drive under the influence or flout traffic rules, as such actions can lead to collisions with electrical poles and other hazards.”
He emphasized the need for vigilance against vandalism and urged community members to safeguard electrical infrastructure.
He equally advised customers to refrain from hiring unqualified individuals to handle electrical issues, encouraging them instead to engage certified professionals or contact IBEDC directly.
Reaffirming IBEDC’s commitment to excellent service delivery, Engr. Agoha assured customers of reliable electricity supply throughout the holiday.
“We understand the importance of uninterrupted power during festive periods. Our technical teams are fully on standby, and we have strengthened our rapid response systems to swiftly attend to any faults or complaints,” he added.
He further encouraged customers to make use of the upgraded IBEDCPay App and other digital platforms for bill payments and service requests, noting that payment channels to ensure seamless transactions and avoid service disruptions.
“IBEDC offices will remain open during the public holidays from 9:00 a.m. to 3:00 p.m., and the 24/7 Customer Care line (07001239999) as well as the support email (customercare@ibedc.com) will remain active to address any customer concerns,” he stated.
Engr. Agoha however, expressed gratitude to customers for their continued trust and cooperation, reaffirming IBEDC’s mission to provide a more reliable, efficient, and customer-focused electricity distribution system.
“As we celebrate this season of sacrifice and compassion, let us reflect these values in our daily lives and relationships. May this Eid bring joy, peace, and prosperity to all,” he concluded.