The Ibadan Electricity Distribution Company (IBEDC) has announced the full restoration of its payment channels after recent disruptions that affected electricity vending and payment transactions across its coverage areas.
In a press statement obtained by westernmirror.com.ng on Saturday, the management of IBEDC extended an apology to customers for the inconvenience experienced in recent days, assuring them that the issue has now been resolved.
“We understand the frustration this may have caused, and we deeply regret the inconvenience,” the statement read.
The utility company confirmed that all its payment platforms, including its dedicated IBEDCPay portal (www.ibedcpay.ng), iRecharge, bank mobile apps, USSD platforms, and authorized vendors are now fully operational, enabling customers to pay and receive their electricity tokens without delay.
Also, IBEDC announced the extension of cash office hours throughout the weekend to accommodate customers who may still need in-person assistance.
“We appreciate your patience and understanding during the period of disruption.
“IBEDC remains committed to providing excellent customer service and a reliable power supply across our franchise,” the management stated.
Customers seeking further support or clarification have been advised to contact the company’s 24/7 Customer Care Line at 07001239999 or via email at customercare@ibedc.com.
IBEDC serves electricity consumers across Oyo, Ogun, Osun, Kwara, and parts of Ekiti, Niger, and Kogi States.