The Federal Government has expressed dissatisfaction with the Ministry of Aviation and Aerospace Development and its agencies over their submission of incomplete information during a performance assessment.
This was revealed on Tuesday by the Central Results Delivery Coordination Unit (CRDCU), led by the Special Adviser to the President on Policy and Coordination, Hadiza Usman.
The CRDCU visited the Ministry of Aviation to review the Q1–Q3 2024 Performance Assessment Report on the implementation of Presidential Priorities and Ministerial Deliverables.
During a meeting held at the Ministry’s headquarters in Abuja, Usman addressed the Minister of Aviation, Festus Keyamo; the Permanent Secretary, Dr. Ibrahim Kana; the Managing Director of the Federal Airport Authority of Nigeria (FAAN); and other heads of departments and agencies under the Ministry.
The CRDCU highlighted its concerns via its official X handle, noting that incomplete submissions by the Ministry and its agencies were obstructing the independent assessment of their progress.
Usman also identified gaps in stakeholder and customer engagement, urging immediate improvements in these areas.
The Special Adviser commended the Minister and the leadership of the Ministry for ensuring progress within the sector.
However, she expressed concerns with the Ministry and its agencies over their submission of incomplete information, which hinders the independent assessment of progress towards achieving certain deliverables,” the CRDCU stated.
Usman also recommended that the Ministry and the Nigerian Civil Aviation Authority (NCAA) revisit the draft policy on sanctions for airlines, emphasizing its importance in addressing the increasing frequency of flight delays and cancellations.
Additionally, she called for the revision of the current 224-day target for resolving customer complaints, describing it as unrealistic and inconsistent with global best practices.
She urged the Ministry to recalibrate its approach to meet international standards and enhance customer satisfaction.