The Managing Director and Chief Executive Officer of the Ibadan Electricity Distribution Company (IBEDC), Engr. Francis Agoha, has reaffirmed the company’s commitment to building stronger relationships with its customers and improving the quality of electricity supply across its service areas.
Agoha gave this assurance on Thursday during a special customer engagement forum held at Jogor Centre, Ibadan.
The interactive session brought together key customers under the Maximum Demand (MD) category for open conversations around service delivery, power quality, and customer experience.
The meeting, which coincided with the global Customer Service Week 2025, was themed “Mission: Possible.” According to the IBEDC boss, the theme reflects the company’s renewed determination to make measurable progress in areas that customers care about most, reliability, responsiveness, and communication.
“For us at IBEDC, this isn’t just another appreciation event,” Agoha began. “It’s a platform to listen, to learn, and to act.
“We’ve heard our customers talk about issues like voltage quality, response time, and supply consistency. We’ve taken note of all those challenges and are now working on practical, lasting solutions.”
He explained that the forum was part of IBEDC’s broader strategy to strengthen engagement with its customers through continuous dialogue and collaboration.
He added that such sessions would no longer be one-off events but would now be held quarterly to sustain progress and accountability.
“We don’t want this to end as a one-time discussion,” he said. “Every concern raised here will be documented, tracked, and followed up. These meetings will help us monitor progress and ensure that promises translate into visible change.”
During his address, Agoha outlined several key interventions and infrastructure upgrades the company has executed in recent months to improve service quality in Ibadan and surrounding areas.
These include major network rehabilitation works on the Molete Industrial and Interchange 33kV feeders, replacement of a faulty 15MVA transformer with a new Hyundai 15MVA transformer at the Interchange Injection Substation, and upgrades on the Iyaganku 33kV feeder with higher-capacity cables to improve voltage stability and reduce technical losses.
He also noted that the company had installed and replaced high-capacity transformers in strategic locations such as Akilapa Estate and Fodacis Area to meet growing energy demands and reduce transformer overloads.
Beyond infrastructure, IBEDC has also strengthened its customer service operations by assigning dedicated relationship managers to MD customers and enhancing its 24/7 multi-channel support system, including the 07001239999 helpline, email, and WhatsApp platforms.
Agoha highlighted IBEDC’s forward-looking plans, structured around three main pillars: digitization, embedded generation, and a stronger key account management framework.
Under the digitization initiative, the company is deploying real-time monitoring systems to improve fault detection, proactive maintenance, and service transparency.
For energy diversification, IBEDC is exploring embedded generation and alternative energy partnerships aimed at improving reliability for industrial clusters and critical business zones.
And through its Key Account Management model, the company plans to sustain regular engagements—both virtual and physical—to strengthen feedback loops and shared accountability between the company and its premium customers.
The IBEDC Managing Director acknowledged the broader challenges facing Nigeria’s power sector but stressed that collaboration between service providers and customers remains essential for real progress.
“The challenges in the power sector are real, but so are the opportunities,” Agoha said. “When customers and service providers work as partners, the solutions we build together are more sustainable and impactful.”
He added that IBEDC’s leadership is not shying away from accountability. During the session, he was seen giving on-the-spot directives to his team in response to specific complaints raised by customers, an action that drew commendation from attendees.
“Some issues can be fixed immediately, and I’ve directed my colleagues to act on those right away,” he explained. “For the bigger projects that require significant investment, we’ll escalate them to the relevant authorities and partners for funding or collaboration.”
The forum was attended by business owners, industrial clients, and representatives of key institutions in Ibadan. It ended on a note of optimism, with participants commending the company for initiating open dialogue and pledging continued cooperation toward achieving a more reliable power supply.
In Agoha’s words; “Reliable power isn’t a dream too far. It’s a mission possible—and together, we’ll make it happen.”